Support

Once our equipment is purchased and installed, our after-sales and technical support team are with you to provide support – wherever, and whenever you need.

We know our technology is designed and manufactured to the highest standards, and we take enormous care and attention to ensure that each of our systems is exactly fit for purpose. But, it’s still a machine, and in the real world, machines can go wrong!

With many of you working 24/7, and even those who are not are working with fine margins, we understand that reliability is essential – and that applies to our response to any problem you may have. That’s why all of our technicians are factory trained and qualified, whether based in Denmark or anywhere around the world.

To serve markets that are geographically widespread, we need to locate service and support locally, so you are never far from a Vetaphone technician.

The same applies, of course, to spares, which are held at our Parts Centres in Denmark (Europe), Thailand (Bangkok) and Texas (US), as well as other strategic places around the world so we can call-off at short notice whatever it is we need to help get you back in business – because we know how costly downtime can be.

So, whether you use the Support Hotline to our qualified and experienced technicians to help you out of an emergency and get your production back running, or you need a personal visit from a technician based near you, you can be sure that our dedication and eye for quality is just as good on aftersales as the product you bought from us in the first place.

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